Privacy Policy, Terms of Service, Refund Policy of the sharpbrows.com, SharpBrows websites, Facebook pages (and all subdomains, related sites, co-trainers, messaging platforms, other platforms, apps, and sub-categories of those sites).
In order to receive information about your Personal Data, the purposes and the parties the Data is shared with, contact the Owner.
PRIVACY POLICY (GDPR)
A. Roles & Contact
Data Controller / Owner / Merchant: FORRANTO PROPERTIES OÜ (11355226), or its appointed representative in Estonia.
Brands / Sites covered: sharpbrows.com and related SharpBrows websites, pages, subdomains, apps, messaging channels, and co-trainer pages operating under these Terms.
Contact: Use the contact form on the website or the email provided there to reach the Owner regarding privacy requests.
B. Types of Data & Sources
Data you provide: name, email, phone, billing data (including VAT number where applicable), messages, training submissions, certification test materials, and any other details you send us.
Automatically collected data (“Usage Data”): IP address, device/browser info, pages viewed, timestamps, referral URLs, and cookie IDs.
Cookies & similar tech: used to authenticate sessions, remember preferences, and ensure platform security and performance.
The Owner may describe additional categories contextually where Data is collected.
C. Purposes & Legal Bases (GDPR Art. 6)
Contract performance: account creation, granting course access, certification testing, support.
Legitimate interests: service security, fraud prevention, analytics necessary to improve training delivery, defending legal claims.
Legal obligations: invoicing, tax/VAT compliance, responding to lawful requests.
Consent (where required): marketing communications, non-essential cookies.
D. Invoicing & VAT principles (EU)
Students inside the EU confirm they operate under a local entrepreneurship status that makes them liable for taxation (including VAT) or provide the payer’s compliant business VAT details.
If the attendee and the payer differ (e.g., group bookings), the attendee must provide the payer’s valid billing details.
If a Student fails to provide compliant tax identification, the Student/payer is responsible for any additional taxes later assessed by local fiscal authorities.
E. Necessity of Data
Failure to provide required Personal Data may make it impossible to deliver the service.
F. Processing & Recipients
Method: appropriate technical and organizational measures to protect Data against unauthorized access, alteration, or destruction.
Recipients (as processors or independent controllers): hosting and IT providers, email and messaging platforms, customer support tools, payment processors, and (when applicable) postal or courier services for partner-provided items.
An up-to-date list of processors is available on request.
G. Location of Processing
Data is processed at the Owner’s locations and/or at processors’ data centers within the EEA or other jurisdictions that ensure adequate protection (e.g., SCCs when required).
H. Languages
All communication may be conducted in English and local languages where available. In case of dispute or ambiguity, English prevails.
I. Retention
Data is retained for as long as necessary to provide the service and meet legal, accounting, or reporting obligations. Access to the learning platform is typically 90 days; support records and invoicing data may be retained longer to satisfy legal requirements.
J. Legal Action & Disclosures
Personal Data may be used to protect the Owner’s rights in court proceedings or before public authorities. Where required by law, Data may be disclosed to competent authorities.
Governing law / venue (privacy & terms): Republic of Estonia. Exclusive venue: Harju Maakohus, Tallinn, Estonia.
K. User (Student) Rights
Under GDPR, you may request access, rectification, erasure, restriction, portability, and object to processing, and you may withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your supervisory authority. The Merchant is not obliged to disclose one user’s data to another.
L. Changes
We may update this Privacy Policy. The current version is posted on the website with the “Last updated” date. If you object to changes, cease using the services and request erasure where applicable.
M. Definitions (summary)
Personal Data: information relating to an identified or identifiable person.
Usage Data: technical/analytics data collected automatically (e.g., IP, device, timestamps, navigation).
User / Data Subject: the person to whom the Personal Data relates.
Processor: party processing Personal Data on behalf of the Controller.
Controller / Owner: the party determining purposes and means of processing.
Application: the platform(s) through which services are provided.
Legal references: GDPR (EU) 2016/679 and applicable Estonian legislation.
TERMS OF SERVICE & TRAINING AGREEMENT
Last updated: 1 August 2023
1. Parties and Definitions
1.1 Merchant: EY SharpBrows Academy and its operating entities and authorized representatives (collectively, “Merchant”).
1.2 Student: The individual or legal person purchasing or attending any live or online training or purchasing related products.
1.3 Training: Any live, in-person, or online course provided by Merchant, including but not limited to Classic Microblading, Powder Brows, Hairstrokes, Lip Blush, Eyeliner, and Hyaluron Pen.
1.4 Starter Kit: Tangible kits listed in Section 6.
1.5 Discounted Training: Any two-day training sold below the standard price in Section 5.
1.6 Agreement: This Terms of Service & Training Agreement (together with any order, invoice, email confirmation, or written annex).
2. Acceptance & Scope
2.1 By using Merchant sites (including sharpbrows.com and related domains), purchasing, paying partially or in full, accessing online training, attending live training, or receiving any Starter Kit, Student accepts this Agreement.
2.2 This Agreement governs all Merchant trainings (live and online), related services, and any sale or delivery of Starter Kits.
2.3 If Student is under 18, written consent of a parent or legal guardian is required.
3. Governing Law & Venue
3.1 This Agreement is governed by the laws of the Republic of Estonia.
3.2 If an amicable solution cannot be reached, exclusive venue is Harju County Court (Harju Maakohus), Tallinn, Estonia.
3.3 This clause supersedes any earlier statements about Switzerland, EU affiliates, or other venues.
4. Payments, Currency, Methods
4.1 Prices are stated in EUR. Payments are accepted by VISA and Mastercard (SSL secured).
4.2 Any customs, import, bank, or currency conversion fees are borne by Student.
4.3 For live online sessions, the full fee is due 14 days before the first session unless otherwise agreed in reproducible written form (e.g., email).
5. Standard Price & What Counts as “Discounted”
5.1 The standard price for a two-day Classic Microblading, Powder Brows, Hairstrokes, Lip Blush, or Hyaluron Pen training in Estonia, Finland, Sweden, and Norway is €1,599.
5.2 Any lower price than €1,599 for such a two-day training is deemed a Discounted Training.
6. Starter Kits: Prices & No-Return
6.1 Hyaluron Pen Starter Kit (device, model fillers, two 1 ml fillers, manual): €699.
6.2 Microblading Starter Kit (device/tool, 25 blades, 2 pigments, practice skin, golden ratio tool): €449.
6.3 Powder Brows Starter Kit (device, 10 needles, practice skin, 2 pigments): €649.
6.4 No returns or refunds of any Starter Kit that has been dispatched or delivered to Student.
7. Online Training: Access, Prices & No-Refund
7.1 Standard online access is 90 days from account activation. Merchant provides reasonable support during this period (responses usually within 1 business day). Extensions may be granted in writing.
7.2 Online training prices:
a) Powder Brows €399
b) Microblading €599
c) Hairstrokes technique (with Microblading) €399
d) Hyaluron Pen €599
e) Lip Blush €399
f) Eyeliner €399
7.3 No refund once online access is made available or an invitation is delivered to the email provided by Student, irrespective of usage.
7.4 By entering the online training platform, Student accepts all terms herein; this constitutes a binding agreement.
8. Live Training → Online Completion Option
8.1 If Student booked a live training and has been offered at least one date to attend, Student may complete the training online instead.
8.2 Certification testing after online training may be completed via video chat or by answering test questions (for Powder Brows, Microblading, Hairstrokes, Hyaluron Pen, Lip Blush, Eyeliner).
8.3 Accessing the online training equals acceptance of this Agreement (see 7.4).
9. Refund & Rescheduling Policy
9.1 Discounted Training: If Student has paid (partly or in full) and Merchant has offered Student at least one date to attend, no refund or compensation is issued.
9.2 Standard-price Training (€1,599): If Student has paid (partly or in full) and Merchant has offered at least one date to attend, no refund is issued. At Merchant’s sole discretion, and only upon Merchant’s initiative, an alternative date may be offered.
9.3 If Merchant cancels a live session, Merchant will offer up to three alternative dates or, at Merchant’s discretion, a learning credit or a refund limited to the initial booking fee. No other costs (travel, accommodation, third-party expenses) are reimbursed.
9.4 Opinions or dissatisfaction about style, pace, content sequence, trainer accent, or subjective fit do not constitute grounds for refund.
10. Student Duties; Platform Use
10.1 Student must keep login details secure, ensure browser cache is cleared if content is missing, and promptly contact support if access issues occur.
10.2 Student may use study materials for personal learning only. Public sharing, copying, recording, screenshots, or redistribution are prohibited without written consent.
10.3 Access beyond 90 days is complimentary and as-is; Merchant does not warrant currency of materials after the standard period.
11. Certification
11.1 Certification is optional. Not pursuing certification does not reduce fees.
11.2 After completing the training and assessment, Student may request a digital certificate. Printed certificates (if sent) are complimentary and may incur postage; ordinary mail may be untracked.
12. Licensing, Legality, and Insurance
12.1 Merchant does not guarantee Student licensing, legal eligibility, or insurability in any jurisdiction.
12.2 Student is 100% responsible for compliance with local laws and for obtaining any permits, registrations, device classifications, or insurance.
12.3 Training content is general information, not legal or medical advice.
13. Intellectual Property
13.1 All training videos, texts, graphics, and materials are Merchant’s intellectual property protected by copyright and other laws.
13.2 Any reproduction or public use without written consent is prohibited.
13.3 Limited personal use of certain marketing materials is permitted to promote Student’s services (not trainings). Using Merchant materials to promote trainings or to imply partnership/endorsement without written approval is prohibited.
14. Public Statements, Reviews, and Defamation
14.1 If Student has concerns or criticism, Student must first contact Merchant privately (email). If Merchant fails to respond substantively within 12 weeks (or fails to direct to sources on the platform), Student may comment publicly.
14.2 Untrue public statements, defamation, or public demands that contradict this Agreement constitute breach. Contractual damages up to 20× the course fee and direct costs may apply, subject to Estonian law.
14.3 The same standard applies to Merchant regarding public statements about Student (see mutuality in original policy, preserved here).
15. Gift Codes & Fraud
15.1 Gift codes are single-use, time-bound, and linked to a specific purchase. Unauthorised use leads to account closure and nullifies discounts. Merchant may refund or cancel at its discretion and terminate the client relationship.
16. Models & Discounted Services (Client Work)
16.1 If Student attends as a model/receives discounted services, waiting times and rescheduling may occur. The model is offered at least two retouch time slots within six months; additional options may be offered when available. A retouch 6–12 months after service is €149.
17. Co-Trainer and White-Label (Business-to-Business)
17.1 Co-trainer/white-label relationships are B2B; consumer protections do not apply. No warranties are given for digital/tangible solutions provided.
17.2 The co-trainer/white-label party is responsible for compliance, marketing, device classification, client relations, and must not reference the SharpBrows brand without written permission.
18. False or Malicious Claims; Costs
18.1 Filing claims known to be false or making demands that contradict this Agreement, then publicizing Merchant’s refusal, constitutes breach. Merchant may seek damages (including up to 20× the fee and direct legal costs) as permitted under Estonian law.
18.2 If either party causes unnecessary expenses by breaching this Agreement and involving third parties (including foreign bodies or authorities), the breaching party must compensate all direct expenses and damages caused to the other party.
19. Force Majeure
19.1 Neither party is liable for delay or non-performance due to events beyond reasonable control (e.g., natural disasters, war, governmental action, pandemics, major outages). The affected party shall notify the other and resume performance as soon as reasonably possible.
20. Dispute Procedure & Confidentiality
20.1 The parties shall first seek resolution by email correspondence; if unresolved, the matter proceeds under Section 3(Estonian law; Harju Maakohus).
20.2 During any dispute, both parties must keep details confidential; public posts during an active dispute may constitute breach and trigger damages under Section 14.
20.3 Nothing in this Agreement limits either party’s mandatory rights or obligations under Estonian law.
21. Product Assortment; Information; Changes
21.1 Merchant may change pricing and assortment; obvious pricing errors may lead to cancellation with notice.
21.2 Merchant strives for accurate content but may correct unintentional errors.
21.3 Merchant may modify these terms by posting updates. Continued use or participation after updates constitutes acceptance.
22. Marketing Materials: Limited Use
22.1 Certified and non-certified students may use permitted promotional materials from the training platform and Merchant social channels to advertise their own services only.
22.2 Using Merchant’s materials to market trainings or to suggest partnership/endorsement without written consent is prohibited and may incur damages (see Section 13 & 14).
23. Live Online Session Rescheduling; Non-Attendance
23.1 If full payment is not received by the deadline (Section 4.3), Merchant may reschedule Student. If Student declines offered times (at least two more), the paid fee may be retained to cover rebooking and handling.
23.2 If Student cannot attend due to any reason (including force majeure) after paying booking and full fees, Merchant may—at its discretion—offer a future session free of charge; no refunds are due if the original trainer was available at the agreed time.
24. Use of Devices After Training; Compliance
24.1 Merchant is not responsible for Student outcomes after training. Student bears full responsibility for hygiene, health regulations, device legality, and service delivery according to local rules.
24.2 If local regulations change and restrict use, this does not create any refund right.
25. Data, Feedback & Regulatory Letters
25.1 Feedback is voluntary. Where necessary for safety or compliance verification, Merchant may send a Corporate Regulatory Letter requesting information about services and products used. Student agrees to respond truthfully within 14 days and consents to Merchant sharing such information with authorities if needed for compliance verification.
25.2 Student is responsible for costs of registered mail or personal delivery if required due to non-response.
26. Agreement; Modifications; Severability
26.1 This Agreement (including any order, invoice, email confirmation, or annex) is the entire agreement between the parties regarding the subject matter.
26.2 Any modification must be in writing (including email).
26.3 If any clause is held invalid or unenforceable, the remaining clauses remain in force to the fullest extent permitted by law.
Course:
☐ Microblading (€1,599 std / €599 online)
☐ Powder Brows (€1,599 std / €399 online)
☐ Hairstrokes (with Microblading €399 online)
☐ Lip Blush (€1,599 std / €399 online)
☐ Eyeliner (€1,599 std / €399 online)
☐ Hyaluron Pen (€1,599 std / €599 online)
Format:
☐ Live
☐ Online
Discounted Training (< €1,599 for 2-day course):
Starter Kit (if any):
☐ Hyaluron Pen (€699)
☐ Microblading (€449)
☐ Powder Brows (€649)
By signing in to online training , Student confirms:
They have read and accept the Terms of Service & Training Agreement above.
They understand the no-refund rules in Sections 7–9, the no-return rule for dispatched Starter Kits (Section 6), the governing law and venue (Section 3), and the online completion option for live bookings (Section 8).
They accept that local licensing/insurance is their responsibility (Section 12).